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Ruby Vardar
31 Merrylands Rd
Merrylands NSW
2160
rabiavardar@hotmail.com
0468397301
Objective
To obtain the
position of Child/Youth Care Worker or Recreation Coordinator, which will offer
a variety of challenges and responsibilities where my abilities and skills can be fully utilized and always have
ambitions to add more skills and values to my existing experience.
Personal
thoughts about children:
There is a many positives working with children I
love experiencing the uniqueness of each child and their laughter. Children offer unconditional love towards you
they teach us patience, virtue and the value of friendship.
Skills
• Customer
Service Skills (Phone & Face to Face)
• Excellent
Communication Skills
• Call
Centre Internal & External Customer Service Skills
• Good
Computer Skills
• Information
Technology Skills
• Office
Administrative Skills
• Clerical
Skills
• Sales
Skills
• Maintaining
Client Confidentiality/Privacy & Public
Records
• Team
Worker
• Time
Management Skills
• Problem
Solving Skills
• Banking-Reconciliations,
Eftpos, Cash Handling Skills
• Reliable
• Honest.
Employment History
2010 Montessori Academy
Duties Involved
·
Observe
and monitor children’s play activities.
·
Keep
records on individual children, including daily observations and information
about activities, meals served, and medications administered.
·
Read
to children, and teach them simple painting, drawing, handicrafts and songs.
·
Organize
and participate in recreational activities, such as games.
·
Assist in preparing
food for children and serve meals and refreshments to children and regulate
rest periods.
2009 Comminsure
Customer
Service Representative
Duties involved:
• Making outbound calls Australia wide
• Quoting vehicle, travel, home and contents insurance
• Setting up insurance policies for roadside assistance
• Endorsing existing policies
• Cross selling and up selling products
• Offering high level of customer service
•
Converting Retail business to BusinessWise
2006 Telstra
(BigPond)
Consultant
Duties involved:
• Controls documenting and storing it in the team room
• Access control, looking after access to various finance systems
• Maintaining a high level of customer service and interpersonal skills
whilst liasing with customers
• Making sure the SLA’s are met with in IBM’s expectations
• Created and updated desktop procedures and requirement documents
• Helpdesk call logging , trouble shooting and managing escalations.
Educational Back Ground
Education:
February 2002 - December 2003
Math’s, English, Geography, History,
Religion, Commerce
Doonside
Technology High School
Education: February 2003- December 2004
Math’s, English, Exploring Early
Childhood, Community and Family, Turkish
Bedford Business College Diploma of
Business
Education: February 2005 - December 2006
Finance, Legal Terminology,
Communication, Customer Service, Team work, Prepare and process financial
documents
•
Microsoft Office 2003-Word,
Excel, Outlook, Access, PowerPoint
Granville
Tafe Diploma of Business Management
Education:
January - July 06
• Implementing
customer service strategies
•
Develop teams and
individuals
•
Monitor a safe
workplace
•
Promote innovation and
change
•
Promote team
effectiveness
•
Developing operating
and capital budgets
•
Manage Internal
Marketing
•
Manage budgets and
financial plans
•
Develop a workplace
learning environment
•
Understanding Buyers
•
Managing Marketing
Programs
•
Develop a workplace
learning environment
•
Understanding buyers
•
Managing marketing
Programs
•
Develop work priorities
Business resources
•
Recruit and select
staff
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SWC
Training – Certificate 3 in Customer Contact
•
Fulfill Customer
Request
•
Receive and Action
Customers Fault Reports
•
Organize Work
Priorities and Development
•
Manage Workplace Relationship in a Contact Centre
•
Use Multiple
Information Systems
•
Manage Customer
Relationship
•
Resolve Complex
Customer Complaints
•
Follow Occupational
Health and Safety Policy
•
Communicate Effectively
in a Contact Centre Environment
•
Work Effectively in a
Contact Centre Environment
•
Respond to Inbound
Customer Contact
•
Use basic computer technology
•
Use an Enterprise
Information System
•
Provide Quality
Customer Service
Cert 3 - Child Services
•
CHCFC1C
Support the development of children in the service
CHCPR3C Develop an understanding of children's interests and developmental needs
CHCOHS301A Participate in workplace safety procedures
CHCPR1C Deliver services/activities to stimulate children's development and enhance their leisureClick here for more on this paper.......
CHCPR3C Develop an understanding of children's interests and developmental needs
CHCOHS301A Participate in workplace safety procedures
CHCPR1C Deliver services/activities to stimulate children's development and enhance their leisureClick here for more on this paper.......
CHCCN1D Ensure children's health and safety
CHCCN5C Care for babies
CHCCN4D Respond to illness accidents and emergencies
CHCCN2C Care for children
CHCIC1C Interact effectively with children
CHCCHILD1C Identify and respond to children and young people at risk of harm
CHCCS301A Work within a legal and ethical framework
CHCORG3B Participate in the work environment
CHCCN3C Prepare nutritionally balanced food in a safe and hygienic manner
CHCRF1C Work effectively with families in caring for their child
CHCCN5C Care for babies
CHCCN4D Respond to illness accidents and emergencies
CHCCN2C Care for children
CHCIC1C Interact effectively with children
CHCCHILD1C Identify and respond to children and young people at risk of harm
CHCCS301A Work within a legal and ethical framework
CHCORG3B Participate in the work environment
CHCCN3C Prepare nutritionally balanced food in a safe and hygienic manner
CHCRF1C Work effectively with families in caring for their child
Swinburne University- Behavioral Studies (Psychology)
Currently
taking my second year Study.
Demonstrated Skills
Excellent communication skills, speak
fluent Turkish and English, Work well under any conditions.
Interests & Extra Curricular Activities
• Dancing
• Socialising with family and friends
• Reading
• Travelling
• Loves children
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