Professor:
Ann Swiech
Spring
2014
Property of Professor Swiech-Notes Cannot
be reproduce without permission
Attendance
Introductions
Name
Year in College (Junior, Senior)
Major
If you were an animal, what would you be and why or;
What is one goal you would like to accomplish during your
lifetime?
Go through syllabus
Exercise:Count off in fives, find your group
and collaborate on the following question: ‘Many times we use the word manager
and leader interchangeably, is there a difference between a manager and a
leader; and if so what are the differences?’ Please discuss with your group,
everyone should participate with their input, come to agreement on your answer.
Select a spokesperson for your group to communicate your groups answer.
Chapter
1:
Management:Getting things done
through other people.
Whether
they report to you or not (influencing skills)
Different types of Managers: This is not in the book,
but based on my experiences
1. Manage a function but not
people – i.e. a Procurement Manager
2. Manage people but not
necessarily a function – i.e. HR Manager
3. Manage people and a
function_ Operations Manager
Principles of Management: Is how you get things done through other
people. Influencing is very important
here, especially if you are an individual contributor
P-O-L-C: Management Functions
Planning: Setting objectives and
determining a course of action
Organizing: Designing an
organizational structure and allocating resources to meet objectives
Leading: The social and informal
sources of influence that you use to inspire action taken by others
Controlling: Ensuring that performance
does not deviate from standards
Exercise/Case Study: page 9- Doing Good as a
core business strategy – Goodwill Industries
Case
Study Questions:
There
is a discussion on page 11 about types of managers:
Top Managers
Line Managers
These
are not used too frequently today, except maybe in a production or distribution
facility. Typically there are Supervisors,
Managers and Senior Managers
The
Nature of Managerial Work:
Professor
Henry Mintzberg conducted a study in the 1970s on what managers actually
do.
The
figure on page 12 illustrates “The
Ten Managerial Roles”
Interpersonal Figurehead – rep the workers Provide Information
Leader – tells people what to do
Liaison- go between with higher mgmt.
Informational Monitor-is
work being completed Process Information
Disseminator-communication/information
Spokesperson-to
higher mgmt.
Decisional Entrepreneur Use Information
Disturbance Handler
Resource Allocator
Negotiator
Students
should review exercise on page 13
Leadership,
Entrepreneurship and Strategy: page 13
The
principles of management are drawn from a number of academic fields, including:
Leadership: The ability to influence
others toward a common goal – Who: Who
helps lead the organization forward
Entrepreneurship: The recognition of
opportunities and the use of resources to execute new ideas for a new venture. Example: ability of Google to anticipate
needs – What: What an organizations
purpose is-identifying opportunities and solving problems
Strategy: a concept of how an
organization will achieve its objectives-How:
Make sure a good strategy is in place to realize those opportunities
Principles
of Management have 4 major functionspage 17:
Planning:Establishing the Vision
and Mission Statement, strategizing, goals and objectives
Strategic
Planning: Usually has a long time frame; 3 years plus. Looks at competitive
threats, strengths, and weaknesses.
Based on the organizations vision
Tactical
Planning:
Intermediate range, 1-3 years specific means to implement the strategy,
mid-managers are involved
Operational
Planning: Short range (less than 1 year), specific action plans to meet tactical
and strategic plan
Example:
Strategic Plan: Gain 3% additional market
share vs. 2012 within 5 years
Tactical Plan: Increase marketing
presence in print media by 25% and reduce retail pricing by 4% from 2012 levels
Operational Plan: Hire a new Marketing
Manager with extensive print media experience, deconstruct costs in order to
gain cost savings and analyze direct material strategic sourcing opportunities
to reduce cost and increase
customer expectations
Organizing:Organization design,
culture (environment) and social networks
Designing an organizational
structure and allocating resources to meet objectives
Leading:Leadership, decision
making, communications, groups/teams, motivation
The social and informal sources of
influence that you use to inspire action taken by others
Controlling: Systems, processes, ALSO ADD in audit and contingency plans
Ensuring that performance does not
deviate from standards that have been set
3
Steps:
1. Establish performance
standards-what will you measure, how and what are consequences
2. Compare actual performance
vs. the standard
3. Corrective Measure ALSO ADD: Consequences
Example: Transportation Quality
Review: a program based on 6 Sigma that reviews a supplier’s performance on set
criteria, with an established weighting of categories and consequences and
corrective measure based on results
Economic,
Social and Environmental Performance:
Economic Performance: Providing some sort of
benefit through product innovation and efficient use of resources. This is
usually associated with some type of profit.
Social and Environmental Performance: This is a form of measure that is becoming
more popular in the business world. Now there are courses on it in schools, and
many companies have their own CSR: Corporate Social Responsibility position and/or
department. It has companies taking interest s in society and some form of
responsibility for their impact on their suppliers, customers, employees, shareholders,
communities and environment. To take it further companies look at improving the
quality of life for its employees, their families and the local community where
they are located. You can see this many times by large corporations that have a
dominant presence in a town having their employees volunteering to better the
community in some way (new landscaping, painting old structures etc.).
Two companies that were trailblazers in this
area were Ben and Jerry’s and S.C. Johnson.
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