MGT 105 – Module 8 Homework Assignment
This assignment
requires that you submit a Turnitin
Originality Report with your assignment. Please refer to the homework assignment
instructions found in your iBoard course.
Your assignment may be returned without a passing grade if you do not include the
Turnitin Originality Report along with your assignment submission.
PART
I: SHORT
RESPONSE
Directions: Submit your responses to the
questions below. Responses to the Homework Assignment
submissions may not be copied from the text book, the Lecture Notes, or the
internet. The responses need to be in
your own words. Each response should be
at least 100 words. Please ensure that
you reference the text book and provide APA citation.
1. How can a manager determine whether his or her
firm needs improvement in control? If
improvement is needed, how can the manager tell what type of control needs
improvement (operations, financial, structural, or strategic)? Describe some steps a manager can take to
improve each of these types of control.
2. Describe the differences between bureaucratic
and decentralized control. What are the
advantages and disadvantages of each?
3. Why do some people resist control? How can managers help overcome this
resistance?
4. Describe three basic decisions that must be
addressed in the design of operations systems.
For each decision, what information do managers need to make that
decision?
5. What is total quality management? What are the major characteristics of total
quality management?
PART
II: CASE STUDY
Amazon
Rekindles Its Flair for Technology
Directions:
Read Amazon Rekindles Its Flair for Technology from Chapter 15 (page
460). Amazon.com is an Internet
retailing phenomenon. It has
revolutionized the industry ever since its inception in 1995. As the case describes, Amazon uses a variety
of operations techniques to allow their customers to order on the Internet and
deliver the products to their doorstep.
It has made good use of its software expertise to automate a number of
processes, so much so, that it offers software consulting to other
organizations. The case also describes
Amazon’s newest product, Kindle, which enables users to read books
electronically.
After
you have read the case, please provide detailed and elaborate responses to the
following questions. Your responses
should include examples from the reading assignment.
You will write a two to three
page essay that includes at least two (2) in-text references to the text
book. For the assignment on Amazon, you
will discuss operations management and organizational technologies and
their role in operations management.
After you have read the case, please provide detailed and elaborate
responses to the following questions.
Your responses should include examples from the reading assignment.
Please
ensure that your essay contains the following components:
·
Introductory
paragraph that has a general topic sentence
·
Five subtopics (each of the questions below will constitute
one of your main points)
·
Conclusion
Body Paragraph #1: What types of
decisions common to manufacturing firms does Amazon make? Find at least one sentence from the textbook
that supports your premise. Be sure that
you cite it appropriately. What types of
decisions common to service firms? How
do both types of decisions relate to the marketing of Kindle?
Body Paragraph #2: Describe Amazon's
entire supply chain. From which
activities in this supply chain does Amazon make money? At what points in the supply chain does
Amazon outsource or contract activities to outsiders?
Body Paragraph #3: Go online to
Amazon.com and select an item that comes from Amazon itself rather than from a
drop shipper. What product did you
choose? What kind of purchasing
decisions were necessary to make this product available at Amazon’s price? What kind of inventory control decisions?
Body Paragraph #4: What facets of
Amazon's operations allow it to offer a high-quality shopping experience to
customers?
Body Paragraph #5: Give three or four
examples of ways in which Amazon’s operations contribute to high productivity.
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